Privacy Policy

Tide & Wild is a small wellbeing business run by Danielle Rowley. Our address is [[BUSINESS ADDRESS]]. You can reach us at [[EMAIL ADDRESS]]. We are registered with the Information Commissioner's Office under registration number [[ICO REGISTRATION NUMBER, if applicable]].

We only collect the information we need to run our retreats and stay in touch with you:

• contact details, such as your name, email address and phone number;
• booking details, such as the retreat you have booked and any dietary or access needs you tell us about;
• payment confirmation. Card details are handled by our payment provider, Stripe, and are never stored by us;
• email preferences, so we only send you what you have asked for; and
• website usage information, collected through cookies. See our Cookie Policy for details.

For retreat guests only, we ask you to complete a short wellbeing questionnaire before the retreat. This is special category data under UK GDPR.

We only collect it with your explicit consent, and we use it only to keep you safe and comfortable during the retreat. We share it with no one, and we delete it within [[NUMBER]] days after the retreat.

You can withdraw your consent at any time, and you do not have to answer any question you would rather not.

We use your information to:

• take and manage your retreat booking, which relies on our contract with you;
• send you marketing emails, which relies on your consent. You can unsubscribe at any time;
• collect and use health information for retreat guests, which relies on your explicit consent; and
• reply to your enquiries, which relies on our legitimate interests as a business.

We share your information only with the trusted providers we need to run the business:

• our website and customer relationship management provider, who hosts our site and contact records;
• Stripe, who handles card payments securely; and
• our email delivery provider, who helps us send messages to you.

We never sell your data, and we never share it for advertising purposes.

We keep your information only for as long as we need it. [[RETENTION PERIODS]] describes how long each type of data is kept. After that, we delete it or make it anonymous.

Under UK GDPR you have the right to:

• access the personal information we hold about you;
• ask us to correct anything that is inaccurate;
• ask us to delete your information;
• object to how we use it;
• withdraw your consent at any time, where we rely on it; and
• complain to the Information Commissioner's Office at ico.org.uk if you are not happy with how we handle your data.

If you have any questions about how we use your information, please contact us at [[EMAIL ADDRESS]]. We will do our best to help.

You may also wish to read our Cookie Policy and our Terms and Conditions.